We want customers to feel confident ordering from Flex Life. Eligible items may be returned or exchanged within 14 days of delivery.

To be eligible, an item must be unworn, unwashed, unused and in its original condition, with all original tags and packaging. Proof of purchase is required.

To request a return or exchange, email support@shopflexlife.ca with the order number, the item involved and the reason for the request. Items sent back without prior approval may not be accepted.

Return shipping

For change-of-mind returns or size exchanges, the customer is responsible for return shipping. If the wrong item was sent or an item arrived defective or damaged, Flex Life will cover the reasonable return-shipping cost after reviewing the request.

Refunds

Approved refunds are issued to the original payment method after the returned item has been received and inspected. Original shipping charges are not refundable unless the return results from a Flex Life fulfillment error. Financial institutions may require additional time to post a refund.

Exchanges

Exchanges depend on stock availability. If the requested replacement is unavailable, a refund may be issued instead.

Non-returnable items

Gift cards, personalized items and any products clearly identified as final sale cannot be returned. For hygiene reasons, worn or used items are not eligible.

Flex Life does not charge a restocking fee on eligible returns.